StoreRuns – Merchant Onboarding Terms
A plain-English, 1-page agreement designed for supermarket owners/managers.
Effective date: _____________________ Between: StoreRuns ("Platform") and _______________________________ ("Merchant") Merchant address: ________________________________________________ Contact person / role: ___________________________________________ WhatsApp / phone: _______________________________________________
1. What StoreRuns provides
- A ready-to-use online grocery storefront branded with the Merchant's name and logo.
- A dedicated Store Admin login so the Merchant can add products, categories, prices, and stock.
- Automatic customer order routing to the Merchant's chosen branch.
- Delivery coordination via WhatsApp, with driver assignment and live tracking.
- PDF receipts and order history for the Merchant's records.
2. Risk-Reversal Free Trial (30 days)
- The first 30 calendar days are 100% free. No subscription. No commission. No card required.
- During the trial, StoreRuns absorbs the delivery coordination cost so the Merchant can test the platform with zero downside.
- At the end of the trial the Merchant may:
- (a) Continue on the standard plan (Section 3), or
- (b) Walk away with no fees, no penalties, no lock-in.
3. Standard Plan (after trial – optional)
- K150 / month per branch – flat SaaS fee, invoiced monthly.
- No per-order commission during Phase 1 (this may be revisited jointly after 90 days).
- Merchant may cancel any time with 7 days' written notice (WhatsApp or email is acceptable).
4. What the Merchant provides
- Accurate product listings, prices, and stock updates via the Store Admin panel.
- A named contact who confirms/prepares orders within a reasonable window (target: 30 minutes during trading hours).
- Permission for StoreRuns to display the Merchant's logo and branch names in the app and marketing materials.
5. Delivery & drivers
- During Phase 1, StoreRuns coordinates delivery via WhatsApp using independent contractor drivers.
- Delivery fees are calculated automatically by distance and charged to the customer at checkout.
- The Merchant is not liable for driver conduct or delivery-time SLAs during the trial.
6. Data & privacy
- Customer data collected through the Merchant's storefront belongs jointly to the Merchant and StoreRuns.
- StoreRuns will never sell customer data to third parties.
- The Merchant agrees to handle any personal customer data (name, address, phone) in line with applicable data-protection law.
7. Payments to the Merchant
- Customers pay the Merchant directly (cash on delivery, mobile money, or bank transfer) using the Merchant's own account details, unless a payment gateway is added by mutual agreement.
- StoreRuns does not hold customer funds during Phase 1.
8. Intellectual property
- The StoreRuns platform, code, and brand remain the property of StoreRuns.
- The Merchant's brand, logo, and product data remain the property of the Merchant.
9. Termination
- Either party may terminate this agreement with 7 days' notice for any reason.
- On termination, the Merchant's storefront is deactivated and Merchant data is exported to the Merchant on request within 14 days.
10. Signatures
| StoreRuns | Merchant |
|---|---|
| Name: ________________________ | Name: ________________________ |
| Role: ________________________ | Role: ________________________ |
| Signature: ___________________ | Signature: ___________________ |
| Date: _______________________ | Date: _______________________ |
This document is intentionally short and non-legalese. Either party may request a longer legal version before renewal at month 2.