StoreRuns – Store Admin Quick-Start Guide
A 1-page "day one" walkthrough for supermarket staff. Print it, hand it over on trial-signup day, and your first live order can happen the same afternoon.
Goal: From zero to your first confirmed online order in under 60 minutes.
Before you start — you need three things
- Your login email + password (given to you by StoreRuns).
- Your store logo (any image – PNG or JPG).
- A list of your top 30 products with names + prices (a phone photo of a printed price list works fine).
Step 1 — Log in (2 minutes)
- On your phone or laptop, open https://storeruns.online.
- Tap Login (top-right corner).
- Enter the email and password provided by StoreRuns.
- You'll land on the Admin Dashboard. The banner at the top says "[Your Supermarket] Admin Dashboard."
🟢 If you can see your store name in the banner, you're in the right place.
Step 2 — Add your first product (5 minutes)
- From the dashboard, tap Products.
- Tap ➕ Add Product (green button, top right).
- Fill in:
- Name – e.g. "Sunlight Soap 500g"
- Category – pick from the list (Groceries, Fresh Produce, Bakery, etc.)
- Price – in Kwacha, no symbol – e.g.
15.50 - Stock – how many you have on hand
- Image – tap Upload Image and pick a photo (or skip for now)
- Tap Save.
🎉 You just listed your first product. Repeat this 5–10 times to get the shop looking populated.
Step 3 — Add many products at once (10 minutes) [optional but recommended]
Instead of adding products one by one, you can upload a spreadsheet.
- On the Products page, tap Download Template. This gives you a CSV file.
- Open the CSV in Excel or Google Sheets.
- Fill in one row per product: name, category, price, stock.
- Save as CSV and tap Import CSV back in the Products page.
- You'll see a green box: "✅ 30 products imported."
💡 Tip: You can add product photos in bulk too. Tap Bulk Images, select all photos at once, and name each file exactly like the product (e.g.
Sunlight Soap 500g.jpg).
Step 4 — Upload your logo and cover image (3 minutes)
- From the dashboard, tap Store Settings.
- Under Hero Cover Image, upload a nice wide photo of your storefront or a shelf.
- Save. Now your online store looks branded.
Step 5 — Set your delivery WhatsApp number (2 minutes)
- From the dashboard, tap Store Settings (or ask your StoreRuns rep to set it).
- Add the WhatsApp number where you want incoming orders to arrive.
- Test by clicking the WhatsApp icon on the home page — you should get the message on your phone.
Step 6 — Handle your first order (5 minutes when it comes in)
When a customer places an order, you'll:
A. See it on the dashboard
- Tap Fulfillment on the dashboard.
- New orders show up at the top with a coloured tag.
B. Confirm it
- Open the order. Check the products and total.
- Tap Order Confirmed (button at the bottom).
C. Prepare and pack
- Pick the items off your shelves.
- When ready, tap Order Preparing → then Out for Delivery.
D. Send it out
- Tap the WhatsApp icon next to the order. This opens the driver's chat with the delivery details pre-filled.
- Send the message. The driver takes it from there.
E. Mark delivered
- Once the driver confirms drop-off, tap Order Delivered. Done ✅.
Quick reference — the 5 buttons that matter
| Button | When to tap it |
|---|---|
| 🟡 Order Confirmed | You've seen the order and accept it |
| 🟠 Order Preparing | You're packing it right now |
| 🚚 Out for Delivery | Driver has picked it up |
| ✅ Order Delivered | Customer received it |
| 💬 WhatsApp icon | Send order details to your driver |
Troubleshooting (top 5)
- "I can't log in." → Ask your StoreRuns rep to reset your password on WhatsApp.
- "Product image won't upload." → File must be under 5 MB. Try a smaller photo.
- "Customer says the price is wrong." → Update it in Products → the site refreshes automatically.
- "I need to add a new category." → Ask StoreRuns to create it – 2-minute turnaround.
- "My order didn't come through." → Refresh the Fulfillment page. If still missing, WhatsApp your StoreRuns rep with the customer's name.
Your first-week checklist
- Day 1: Logo uploaded, hero image set, first 30 products live
- Day 2: WhatsApp number tested with a test order (place one from your own phone)
- Day 3: Share your store link on your Facebook / WhatsApp status
- Day 4–7: Handle real orders. Update prices weekly.
- Day 7: Send a quick note to StoreRuns with what worked and what didn't – we'll iterate.
Support: WhatsApp your StoreRuns rep any time. We aim to respond within 1 hour during trading hours (07:00–19:00) and by the next morning outside of that.
You've got this. Let's make your first weekend of online orders count. 🚀